My Details
Kelly Ferrigan
I'm an experienced Technical Writer and Web Designer, proficient at contributing to collaborative work environments and finding solutions to complex problems. I developed and maintained 100s of technical documents using MadCap Flare, Tridion Docs, Oxygen XML, Adobe FrameMaker, and MS Word. I also designed and maintained over 23 customer-focused and responsive websites using HTML, CSS, JavaScript, WordPress, Squarespace, and Carrd, while gaining 4+ years of industry experience. I am knowledgeable in the best practices of technical writing, web design, user interface and user experience, and accessibility.
Experience
- Senior Technical Writer | Microchip Technology Inc. | Mar 2020 – Mar 2025
- Edited technical documentation, including user manuals, application notes, and data sheets, using RWS Tridion Docs, Oxygen XML, and Adobe FrameMaker, to ensure American English grammar and spelling and company style standards were followed
- Edited technical diagrams within documentation using Adobe Illustrator, Adobe Acrobat, GIMP, and Inkscape
- Managed my projects using MS Excel to track progress and report weekly and quarterly productivity using pivot tables
- Created and maintained internal process documentation to assist my teammates with their projects
- Senior Technical Writer, Supervisor | Edupoint Educational Systems, LLC. | Apr 2015 – Mar 2020
- Developed and maintained administrator and user software guides using MadCap Flare to ensure American English grammar and spelling and company style standards were used
- Coded and managed help tip prompts functionality within the company software
- Tested software to ensure documentation content was behaving as expected
- Created and maintained MS VBA macros to automate the simpler edits of MS Word documents to increase efficiency and accuracy of the team
- Created and managed internal style guides for user documentation and context sensitive help content
- Managed and contributed to the conversion of all 180 administrator and user guides from Microsoft Word to MadCap Flare (DITA and XML) on time and on budget
- Managed resources for content updates for administrator and user guides according to software and department SDLC sprint schedules
Education
- Rio Salado College
- Web Design CCL
- Web App Development CCL
- Mesa Community College
- Web Foundations CCL
- Northern Arizona University
- Master of Arts in English: Literacy, Technology and Professional Writing
- University of Massachusetts Boston
- Bachelor of Arts
Skills
- Software
- XML: Tridion Docs (formerly SDL), Oxygen XML, MadCap Flare
- Content Management Systems: Squarespace, WordPress.com, MadCap Flare, Tridion Docs, Adobe FrameMaker
- Version Control: Tridion Docs, SharePoint, MadCap Flare, GitHub, Visual SourceSafe
- Image Editing: Adobe Illustrator, Adobe Photoshop, GIMP, Inkscape
- Project Management: MS Project, MS Excel
- Layout Design and Desktop Publishing: Adobe InDesign, Milanote, Figma, Asana
- Website Builders: Squarespace, WordPress.com, Carrd.co
- Computer Animation: Adobe Animate
- Operating Systems: Windows, Mac
- Programming Languages
- HTML/HTML5
- XML
- CSS/SCSS
- JavaScript
- Java
- Python
- Markdown
- SQL
- PHP
- Soft Skills
- Adept at working with a team and individually
- Proficient at working remotely
- Excellent written and verbal communication
- Skilled at developing positive, professional interpersonal relationships
- Adapts to change easily
- Self aware and open to feedback